Help Center
Order Management

Your Account and Order History

To view your account or order history, simply login to your account.  There you will find your account details, order history, and more.  You can make changes to your personal information including billing and shipping addresses, email, and password.  

Changing or Cancelling an Order

If your order has been placed, but hasn't been sent to production, you can make changes or cancel your order at no charge. If you need to change or cancel your order, please call our office as soon as possible.  If your order has already been processed and been sent to production, we will attempt to cancel the order and a $25 cancellation fee will apply if successful.  PLEASE NOTE: Not all items can be cancelled once they are in production.   If the item has already reached the shipping department or we were unable to cancel the order,  the order will deliver to you and you may follow the returns process to return the item.

Forgotten Password

If you have forgotten your password, you can easily reset it.  Simply follow this link to receive an email with instructions on how to reset your password. 

Tracking My Order

Once your order has shipped, you will receive a tracking report to your email with a link to track its status.  Additionally, you can log into your account to retrieve this information once it has been posted.  Please note:  most of our products are custom-made-to-order, and require a production lead time prior to shipping.  

Production/Shipping

Production Times

Custom-Fit Car Covers
2-3 weeks

Universal Car Covers
In Stock.  Please call our office to verify stock if your order is time sensitive


Covercraft & Coverking Seat Covers

3-4 weeks

Carhartt Seat Covers
5-7 weeks 

Dash Mats
2-3 Weeks


UVS Sunshields

2-3 weeks 

Canine Covers
3-4 weeks

Floor Mats
2-3 weeks

Domestic Shipping

Car Cover World ships FREE to the 48 continental US States for all orders over $75 through UPS & Fedex Ground.  For expedited shipping, we offer 2-Day and  Overnight Shipping.  PLEASE NOTE: Most of our products are custom-made-to-order and require time in production prior to shipping.  

International Shipping

Car Cover World ships to 45 countries worldwide. VAT, Duty, Custom fees, and other taxes levied by your government on imported goods are the customer's responsibility.  Please check with your local authorities to calculate any additional costs before ordering. 

APO/FPO

We're proud to offer free APO/FPO shipping to our US military personnel and their families stationed overseas for purchases over $75.  Please Note: APO/FPO addresses have size restrictions for inbound packages. Please be sure to check with the appropriate APO/FPO personnel for restrictions before ordering large items. Most car covers and seat covers are not oversized and will ship normally to APO/FPO addresses. Please call our office if you have any questions prior to placing your order.

Special Delivery Instructions

We are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note for the driver on your door with special instructions; however, the delivery of the package is at the discretion of the driver.  Once your item has shipped and you have received a tracking number, you can give special delivery instructions to the shipping company handling your package.

Returns Info

Returns Policy

Returnable items may be returned or exchanged within 30 days of the date of delivery.  Returned items must be clean and in their original, unused condition.  All returning items are inspected by the manufacturer and must be free of tire marks, grease, dirt, or other damage that would prevent that item from being returned to stock for resale.  The inspection is conducted by Covercraft Industries and Coverking, and they are the final authority as to whether the item is returnable to stock.  Items that are deemed not returnable to stock will be shipped back to the customer at the customer's expense.

Non-Returnable Items

NON-RETURNABLE COVERCRAFT COVERS:
SunbrellaForm-FIt,  WeatherShield HD, and WeatherShield HP in Black, Bright Blue, Light Blue, Green, Yellow, or Red.

SPECIAL DESIGN COVERS IN ANY FABRIC, ARE NOT RETURNABLE:
This includes, but is not limited to, all types of vehicles such as golf carts, street rods, kit cars, antique vehicles, customized vans, trailers, and trucks with aftermarket equipment (grill guards, push bars, roll bars, shells, exterior visors, non-factory aftermarket spoilers, ground effects packages, etc.).  We stand behind our special design work, and if there is a problem with the fitment of the cover, we will work with you until the cover fits properly.   

NON-RETURNABLE COVERKING COVERS:
Satin StretchAutobody Armor, and Stormproof

THE FOLLOWING SEAT COVERS ARE NOT RETURNABLE:
Coverking Leather

EMBROIDERY & SILK SCREENING: 
Products that have been customized with embroidery, silk screening, or manufacturer logos are not returnable. 

VEHICLES MANUFACTURED PRIOR TO 1950:
Covercraft custom-fit car covers made for vehicle models 1949 or older, are not returnable. 

UVS HEATSHIELDS & UR FLEX SHADE SUN
SHADES:

Covercraft UVS100 and Flex Shade SunScreens are not returnable. 

INTERNATIONAL SHIPMENTS:

Packages that were shipped to destinations outside the USA are not returnable. 

Returns Procedure

DETERMINE IF YOUR PRODUCT IS RETURNABLE
Before initiating a return, please read the return policy outlined above and verify that your product is a returnable item.  

REQUEST A RETURN AUTHORIZATION (RMA) NUMBER
To request a RMA number, simply log into your account.  You will see a list of all your orders.  Click the link that says, "Request RMA" and fill out the appropriate information.  Once the RMA is submitted and approved, you will receive the RMA number by email.  Please write this number legibly on the outside of your box.  The manufacturer will not accept your product without the RMA number.  Shipments received without proper return authorization will be returned to the customer at the customer's expense.  

PLEASE NOTE: Return Authorization numbers expire 30 days after issued.  Returns received after the 30 day period will be returned to the customer at the customer's expense. 

Returns Period

Returns and exchanges are accepted for 30 days from the date of delivery on returnable items. After 30 days all sales are considered final.

Return Shipping Costs

Return shipping is the responsibility of the customer. If the product you received was damaged or did not fit due to an error on our part, we will pay for the return shipping back to us. If you ordered incorrectly either online or by phone, the return shipping costs are your responsibility. 

Re-Stock Fees on Returned Items

A 20% restock fee is assessed for all returned products.  To avoid this fee, you may exchange the item (of the same brand) for a more suitable product.   Please note:  Coverking seat covers incur a 20% restocking fee on both returns and exchanges. 

Refunds

After we receive your product, and it is deemed returnable to stock, a refund will be issued to the original payment type within 7 business days. The amount of your refund will be equal to the purchase price of your product less shipping and less the 20% re-stocking fee. 

Warranty

Most of the products we sell carry a manufacturer's warranty.  Each product has a slightly different warranty period as outlined on the individual product pages.  Warranty claims are typically for defects in materials and workmanship that caused the product to become unusable within the published warranty period under normal use.  After a factory inspection, the manufacturer will determine if the product meets the warranty criteria and will repair or adjust your product accordingly.   Warranty does not cover fading, which occurs naturally on all products used outdoors, or weather resistance of fabric.

For warrantly claims, please email [email protected]. Be sure to include as much information as possible including photos of damage if possible. 

Car Covers FAQ's

What is the difference between a universal fit and a custom-fit cover?

A universal fit cover (also called sem-custom fit), accommodates a variety of vehicles within a certain size and shape group. This type of cover offers a general or "casual" fit and is NOT a perfectly tailored cover like a Custom-Fit cover is. Universal covers are great for sharing between vehicles, whereas a custom-fit cover will only fit 1 specific vehicle. Mirror pockets and antenna pockets are not included with a universal-fit cover. The best universal cover on the market today the WeatherGuard Extreme Cover. It is 100% waterproof and 100% UV resistant and provides superior protection to outdoor weather.

Do you have a waterproof cover?

The best car cover on the market today for providing 100% waterproof capabilities, is the WeatherGuard Extreme. This cover is a semi-custom fit, heavy-duty 7 layer cover that is comprised of 5 layers of polypropylene, and 1 layer each of micro-porous film and fleece inner lining. This cover is extremely smooth to the touch and is the best car cover for protection against extreme rain and water. In addition to being 100% Waterproof, the WeatherGuard Extreme is also 100% UV resistant, has a soft fleece inner lining that provides a scratch-proof peace of mind, is lightweight and easy to install, and carries a lifetime warranty! It also includes a free storage bag, cable-lock kit, and antenna patch. Starting at only $174.95, it’s the best value car cover on the market today.

Which car cover is best for me?

Car covers are made using all different types of fabrics. Some fabrics are suited for outdoor, some for indoor, and some cover fabrics are good for both indoor and outdoor. Each car cover on our website has a complete product description, customer reviews, fabric chart, and some have product videos. This information is available in the tabbed browsing area of the individual product pages.

Are there pockets for the mirrors?

Mirror pockets come standard on nearly all custom fit covers, with the exception of certain antique vehicles. Semi-Custom fit car covers do not have mirror pockets.

What's the difference between an indoor and outdoor car cover?

Car covers offer many protection solutions for both indoor and outdoor situations. An indoor car cover protects your vehicle from dust and dirt while in your garage or in long term storage. Many of our indoor car covers also protect from common dings and dents that are common to the hustle and bustle of garages (bikes, toys, and kids). Indoor car covers are not intended to be used outside. An outdoor car cover offers various degrees of weather protection from dust, dirt, UV rays, rain, snow, and even light hail. There are over 20 different fabrics to choose from, and each one performs slightly differently. Each car cover on our website has a full description of the fabric, its uses, and comparison with other fabrics.

Do these car covers breath?

Yes. Our line of Covercraft and Coverking car covers are highly breathable, of premium quality, and will never cause moisture to become trapped underneath your cover.

Can a cover help prevent my vehicle from being stolen?

Yes, it certainly can! If you live in an area prone to crime or auto theft, a car cover can act as the perfect theft deterrent. Typically most thiefs are not going to take the extra time and steps necessary to remove the cover. This is especially true if you are using the optional cable lock kit for your car cover. Using a car cover with the lock kit will encourage the thief to choose another vehicle. The cover not only hides the car, but keeps prying eyes from seeing what's inside. The car cover is an all-around good choice for limiting a car break-in or complete auto theft.

Are there ties to hold the cover down?

Along with your car cover purchase, we recommend buying the optional cable lock kit or gust guard kit. Depending on your situation, one might suit you better then the other. Both of the products will help keep your car cover secured to your vehicle. If you live in a windy or breezy area, we generally recommend the gust guard over the cable lock kit.

Which is best for ding and dent protection?

The best car covers for ding and dent production are multi-layer covers. In addition to the following list of our recommendations, you can also visit the Fabric Comparison Chart for more information. Outdoor Covers: Covercraft Evolution (Technalon) Covercraft Noah and Coverking Coverbond 4. Indoor Covers: Dustop or Form-Fit

Is you site secure to shop from?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the most advanced online ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL. 

You can shop at Car Cover World online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

My wife is about 5 feet tall and wants a cover for her car. What fabrics would you suggest?

This is a very common question. The first thing to note is that lighter is not necessarily better. A single layer cover, such as the Weathershield HP or Reflectect, can be difficult to use in any kind of breeze, however a heavy cover can also be difficult for a person of small stature to handle. Bulky covers can be difficult to handle and store. Fabrics that weigh between 4 and 7 ounces per square yard are considered ideal, and most of our fabrics fall within that range. Because every situation is different, we recommend calling one of our car cover experts to help choose the exact right cover you.

Will a car cover scratch my car?

No. We use only the finest materials in the making of our car covers and none of our car cover fabrics will scratch your vehicle. However, it is important that the car cover is used properly, that is, put on a clean vehicle. When car covers are installed over top of dirty cars, the existing dirt can rub against the paint, causing fine lines in the finish. We always recommend a quick rinse or dusting prior to installing a car cover.

How do I accommodate my antenna with my car cover?

Each cover order includes a two-piece, non-scratch, plastic grommet for your convenience. For customers who do not want to remove (or can't remove) their antenna, the grommet will solve the problem of accommodating your antenna. Here's how you install the two-piece antenna grommet on your cover: 1. Remove your antenna, if possible. 2. Cover the vehicle with your cover. 3. Mark the cover (with chalk or something that washes off) at the antenna location. 4. Snap the two-piece grommet onto your cover from each side at the location you marked. 5. Use a knife to make a cut in the fabric inside the grommet. 6. Install antenna. The plastic grommet will hold the fabric tight and keep the hole from enlarging or ripping. When installing your cover after the grommet is installed, start by placing your antenna inside the grommet, then fold the sides over the mirror pockets, followed by securing the front and rear of the cover to your vehicle. To remove your cover, just reverse the process.

Care & Use

How do I install my new car cover?

In general, you should always put the mirror pockets on first, and cover the front and rear bumpers last. If you have an older car, or a cover without mirror pockets, you should cover the roof and windows first, and then the front and rear of the car. 

How do I clean my car cover?

The generic cleaning instructions noted below are intended for use with all car covers, but you should refer to the instruction sheet enclosed with the car cover for any fabric specific care instructions. Car cover fabric performance can be severely affected by dirt that builds up on and within the material. It can cause the windshield and paint to become dirty and “fogged” as well as create “wicking” where it actually helps pull water through the fabric, nullifying any water resistant properties the fabric may have had. Cleaning your cover will help to keep your vehicle clean and to increase the service life of the cover. NEVER...Clean a car cover in a washer with a center agitator (except WeatherShield fabric covers) NEVER...Use fabric softener NEVER...Dry a non-woven or specialty type cover in a dryer (WeatherShield & Form-Fit can be dried in a dryer with regular heat; polycotton and flannel can be dried on low heat.) 1. Using a large commercial washer without agitator, wash the cover using 1/4 cup of Simple Green All-Purpose Cleaner (some WeatherShield covers are compact enough to be washed in a normal size washer). Put the cover in the washer and pour the cleaner in the tub after it’s filled with warm water or pour it directly in the machine (some wall mounted commercial units), then put in the cover and start the machine . 2. Rinse the cover twice (2X) to remove all the cleaner. 3. Air dry (unless it’s one of the covers noted above that can be dried in a dryer with regular or low heat). A cover may also be cleaned by turning it inside-out on the vehicle. 1. Mix one ounce Simple Green All-Purpose Cleaner per quart of warm water. 2. Spray or sponge onto cover. 3. Rinse with plain water (until no suds) and allow to air dry.

Can I put a wet cover on a vehicle?

Yes! Since all of our custom-fit fabrics are breathable, there is no fear of moisture or vapors being trapped under the cover fabric and therefore, a wet car, or wet car cover, will not harm your vehicle in any way. In fact, this is actually the best way to dry your car cover if it is wet. As the weather drys out, the moisture on your vehicle will evaporate right through the cover. Always make sure you are using your car cover on a clean vehicle. Please note that in very cold weather, it is possible that a wet cover could freeze to your car. Please take precautions as your cover could tear or rip when taking it off if it is frozen. This damage is not covered by the cover's warranty.

How often should I wash my cover?

There is no magic number since it depends on where you live and how you use the cover. Don't be afraid to wash a car cover! Dirt particles can compromise the effectiveness of the water resistance of the fabric. Be sure to follow the washing instructions for your cover.

What is the best way to fold a cover when taking it off the vehicle?

The easiest way to fold your car cover is the way we picture it in our instruction sheets that come with your car cover. Simply fold each side up onto the roof and refold it as necessary so the material ends up about 2 feet wide. Then, starting at the front of the vehicle, fold the cover towards the back in increments of about 3 feet. This way you don't drag the cover over the vehicles surface, and it's easy to reverse the process for installation.

Any suggestions on how to keep my vehicle cooler when I use a car cover?

Other than parking in the shade, because most of our better fabrics will protect against bird droppings and tree sap, the best thing to do is to lower your side windows about two inches. Ambient temperature builds inside enclosed spaces, and if you open the windows slightly, you'll allow air to circulate, just like it circulates under the cover. Some of our fabrics offer more heat insulation than others, simply because they are multi-layered and are more effective at keeping heat away from the vehicle surface, but any cover will help reduce the vehicle temperature on a hot day. Our top recommendations for protecting my UV are the Sunbrella, Evolution, Reflectect, and Autobody Armor.

Will treating my car cover with Scotchguard make it more water resistant?

In almost every instance, a quality Coverking or Covercraft car cover fabric has been treated with some sort of DWR (durable water repellency) treatment during it's manufacturing process. Because every car cover fabric is different, some fabrics are better suited for water repellency then others. The Weathershield HP, HD, and Noah car covers are among the top choices for water resistance. If your cover is wearing out, (i.e. you can hold the fabric up to light and see small open areas between the yarns) no treatment will increase the fabric's water resistance. Adding additional treatments will not help and aren't worth the cost. Instead, purchase a quality cover from the beginning. If your cover is prematurely wearing out, call our warranty department to discuss your options.

Can I use use my cover in a windy area?

Like any fabric, a car cover is also susceptible to the wind. Heavier covers are better suited for windy areas and are more likely to stay on the car better. In some environments, additional tie downs, like the gust gaurd are recommended. Storm and wind damage is not covered by warranty service. Damaged covers can usually be repaired by Covercraft for a nominal fee.

What about my hot exhaust pipes?

We do not recommend putting covers over hot exhaust pipes. Please allow the exhaust pipes to cool down completely before installing your cover. If the exhaust has not sufficiently cooled, you may damage the cover and/or create a fire hazard. Car Cover World is not responsible for this kind of damage and this will not be covered under your manufacturer's warrantly.

Can I use my cover on a towed vehicle?

No. We do not recommend using a cover on a towed vehicle or a vehicle on an open trailer. In addition to the flapping of the cover on the vehicle's paint finish, road dirt and debris may become trapped between the cover and the finish, causing damage to your paint.

What happens if a car cover damages my car?

Usage of car covers is at the sole risk and discretion of the user.   Car Cover World is not responsible for any damage resulting from the use or misuse of a car cover.   Covercraft and Coverking brand car covers are all breathable fabrics, however the Weatherguard Extreme waterproof car cover is not a breathable cover.  This can cause moisture underneath the cover to become trapped if the cover is not removed on a regular basis to allow the car and cover to "air out".  Please exercise caution when using the WeatherGuard Extreme car cover.